• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
laser jet pro m402 dn
Microsoft Windows 7 (64-bit)

I can print just fine from tray 1 on the correct side of the check with the check loaded face up/top first.  HOWEVER from tray 2 - even using the instructions to turn off 2-sided printing and load checks with top side last in tray 2 - THE CHECKS PRINT ON THE WRONG SIDE.  HELP PLEASE.

1 REPLY 1
HP Recommended

Some printer models support an option known as Alternative Letterhead Mode .

 

With this enabled, this allows 'sided' paper (such as Letterhead) to be loaded in the cassette trays in the same way for both Simplex and Duplex jobs (so that you don't have to reload the paper if successive jobs use different plex modes).

The way it works is that for Simplex jobs, the printer generates a dummy rear face, and passes the paper through the duplex unit (the downside is that simplex throughput is reduced).

 

With my LaserJet Pro 400 Colour MFP M475dn, the option can (theoretically) be changed via an option on the Advanced tab of the Printing Preferences dialogue:

 

Capture.PNG

 

 

 

I've no idea whether or not this is relevant to your LaserJet M402dn model though.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.