printing purple as blue

[FREEDOM6567]

no error just purple is more blue than purple

[Jeet_singh]

@FREEDOM6567,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand you are having issues while printing from your HP LaserJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to print the cleaning page?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out bad, then I would suggest here is to follow the steps suggested in the support document for - HP Color LaserJet Pro M254 Printers - Fixing Poor Print Quality

If the copy comes out fine, then I would suggest here is to do a clean install of the printer drivers

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/LJ/M253-M254/LJM253-M254_UWWL_Full_WebPack_44.1.25... to download and install the printer software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[dunamis]

I have exactly the same problem with my HP 477dw Pagewide Officejet printer.  Purple always comes out as blue.  I've tried all the suggested procedures - makes no difference.   I have no problem printing purple on my HP 7740 and HP 8600 printers - in fact their colour quality exceeds that of the 477dw.

I think there has to be a software fault.  HP please PROVE that these printers producing blue instead of purple can actually produce purple instead of blaming the machine or the user.