• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎11-01-2018 04:17 AM

HP Recommended
Product: p1102
Operating System: Microsoft Windows 7 (32-bit)

Hello,

 

i have a problem with hp laserjet p1102, after restart computer, or after repluging usb cable, windows found new device, and install priter again. But new installed printer is with yelow triangle, old look ok, but not prinitg from some programs (word). It is set as main. I tried to reinstall the driver and restart, I tried uninstall lastest windows updates, but this problem persist. I have same problem from october, at 3 companies, on about five printers.

 

Can anyone help me please?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2018 12:32 PM

HP Recommended

Hi,

From your computer run the HP Smart Install Control Utility, follow the steps on screen to disable HP Smart Install:

https://ftp.hp.com/pub/softlib/software12/COL53550/lj-129224-1/LJP1100_P1560_P1600_SI_Utility.exe

 

Next power off the printer and remove any copy of the printer from Devices and Printers.

 

Power on the printer and the printer should be added again automatically, then follow for any difference.

 

Be sure to disable HP Smart Install by following the tool on a computer connected to the printer with any affected printers.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-01-2018 12:32 PM

HP Recommended

Hi,

From your computer run the HP Smart Install Control Utility, follow the steps on screen to disable HP Smart Install:

https://ftp.hp.com/pub/softlib/software12/COL53550/lj-129224-1/LJP1100_P1560_P1600_SI_Utility.exe

 

Next power off the printer and remove any copy of the printer from Devices and Printers.

 

Power on the printer and the printer should be added again automatically, then follow for any difference.

 

Be sure to disable HP Smart Install by following the tool on a computer connected to the printer with any affected printers.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-02-2018 03:18 AM

HP Recommended

Tahnk you, it works.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.