queue document

[parichehr]

Hi.

I have a problem with my printer, It queues every documents that I am printing.

Please help me to fix this.

Thanks.

[dungleviet67]

Hi Parichehr,
What's the operating system running on your PC? Windows (32bit/64bit) or Mac, ...?

[parichehr]

My OS is Windows 7(64-bit)

[dungleviet67 · Accepted solution]

Hi,

The first, search and download "upd-pcl6-x64-6.0.0.18849.exe" file (version 6.0.0.18449) at:

ftp://ftp.hp.com/pub/softlib/UPD/hp-upd-6.0.0.18849/

Then you need to uninstall the existing drivers for the printer completely from Windows and try follow these steps (fully and excactly):

1. Turn off your printer.
2. Go to Control panel/Programs and feature, select all the HP LaserJet printer entries and uninstall them.
3. Now go to Control Panel/Devices and printer, select all the printer entries and remove the device.
4. Restart your computer.
5. Click the bottom-left "Start" button on desktop, type "Device manager" in the search box and tap "Device Manager" on the menu.
6. Once in "Device manager", click on the "View" tab in the top & choose “Show hidden devices”.
7. Then from the "Device manager" list, check the entries under “Printer”  – If there are any entries, please right click and choose “Uninstall” – In the confirm device uninstall popup, make sure you select the box which says “Delete the driver software for this device".
8. Also, check the entries under "Printer queue" and "Imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
9. Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
10. Under print server properties, go to “Drivers” and remove any entry there as well.
11. Again, go to the Run window, type – “c:/programdata” – Go to “Hewlett Packard” folder, remove any printer related folders & files.
12. Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
13. Type %temp% in the run box and click Ok or hit the Enter button. It would bring up the temporary files folder. Delete the files in the folder (you might not be able to delete all the files).
14. Now restart your computer again.
15. Run "upd-pcl6-x64-6.0.0.18849.exe".
16. Turn on the printer and wait some minutes to windows find and know your printer.
17. Restart your computer again.
18. Now go “Devices and Printers” again, if you only see "HP Laserjet P2055 UPD PCL6" is finish.

Hope this helps.

Regards,

dungleviet

[parichehr]

Hi,

Thank you so much for your reply.

I just couldn't access to that FTP!

Is there another way to download that?

[dungleviet67]

Try search on Google with "upd-pcl6-x64-6.0.0.18849.exe"

[dungleviet67]

Thanks clicked "Kudos"!
I'm not worker of HP but if your problem sloved please click my post "Accept as Solution" to others fine it!
Regards,
dungleviet