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- HP Community
- Printers
- LaserJet Printing
- "C2-1510" incompatible Toner Cartridge" error

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03-21-2020 06:13 AM
I bought a new printer HP Laser MFP 135w a month ago for home use. It worked fine until about three days ago when it suddenly gave the message C2-1510 "incompatible toner cartridge". The worrying thing is that it is the same cartridge which came with the printer, I checked HP support and found the reset method, it did not work. I even bought a new 107A cartridge, still same error. How do I resolve this?
The printer is connected by wireless and currently has the latest updates installed.
Thanks
Tayyeb
03-21-2020 08:23 AM
If the printer is only a month old, contact HP technical support and initiate a warranty claim. If they cannot resolve the issue they will send you a replacement printer. Warranties exist for a reason and if a brand new product has an issue, that is the reason.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.