red light for ink stays on even after changing cartridges

[bill1938-17]

I do not know what you are looking for.

[Dvortex]

Hello, @bill1938-17 – Greetings!

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others 🙂

I understand that you are getting ink cartridge issues with the printer. I’d suggest you perform the steps listed here: http://hp.care/2we0FDr 

Follow the steps under "Issue: One or both Check Cartridge lights are on".

If the issue persists, then try the steps here as well: http://hp.care/2v5g5w6 

Once done, try to perform a power drain and try to make a copy. Here are the steps:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, try using an alternate cartridge and check.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

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