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‎12-27-2018 05:58 PM

HP Recommended

I replaced my imaging drum, used Hp product, and have been printing.  Now just after a month it says I need to replace my imaging drum again!!!  My printer will not print.  Help!

3 REPLIES 3

‎12-29-2018 12:31 PM

HP Recommended

@AnneLouise,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Did you purchase the imaging drum from HP?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-30-2018 12:41 PM

HP Recommended

Laser Jet 100 color MFP M175 nw      bought from Stapes but it was an HP drum  (ran off about 500 copies and it worked well)  I tried everything    Lenovo

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‎12-30-2018 03:19 PM

HP Recommended

 

@AnneLouise,

 

It is great to have you back and your patience is greatly appreciated.

 

As it is a hardware issue with the product. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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