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Featured blog article:

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‎04-09-2019 09:56 AM

HP Recommended
Product: ML477FNW
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows 10, my M400 printer failed to print. After reaching a technical agent I was advised to purchase a M477 printer, which I did. Since my existing printer had worked fine, I engaged an IT technician from my university who was able to correct the problem which was a software problem. the HP agent did not diagnose the problem correctly and the new printer was not needed and would not have worked because the problem was not with my old printer.

How do I return the new, unopened M477 printer and have my purchase refunded?:

1 REPLY 1

‎04-09-2019 05:06 PM

HP Recommended

Contact HP support with your case number and explain the situation. 

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