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- Printers
- LaserJet Printing
- slow print on mobiles and print on both sides doesn't work

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05-13-2021 10:10 AM - edited 05-16-2021 01:19 PM
Hi, i own the hp laserjet p1102w
I use most of the pdf print apps like adobe , pdf exchange etc , this issue exists on all apps , the issue is when i print lagrge number of files or papers the image below doesn't show up and even though the printer prints one side only making u lose your paper
I am using the latest firmware, I don't really what to do with that printer
another thing it never prints fast if you print using smartphone whether is an iPhone or android i use hp print app it self on android and it takes long time to print, i prints fast only on pc , i use hp print app itself
05-16-2021 11:45 AM
Hi@zageng, Welcome to the HP Support Community!
What is the file format you are trying to print from the smartphone?
What application are you using to print from the smartphone?
Update your smartphone to the latest version and check if it helps.
Also, try updating the printer firmware to the latest version.
Update the printer firmware using this link. Click Here
Try the steps recommended below.
Clear the Android OS Print Spooler cache
Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue.
On your Android device, tap the Settings icon, and then select Apps or Applications.
Select Show System Apps.
Scroll down the list, and then select Print Spooler.
Depending on your Android device, tap Storage, and then select Print Spooler.
Select Clear Cache and Clear Data.
Open the item you want to print, tap the menu icon, and then tap Print.
A print preview screen displays.
Next to Select a printer, tap the down arrow to view the printer list and then select your printer.
Open the file you’d like to print (anything from Google Drive docs to pictures stored on your phone).
Select the Menu button (the three dots in the top right corner).
Hit Print
Select the 'down' arrow (next to Save as PDF)
Select the printer you want to print from. If you can’t find it off the bat, select All printers to bring up a list of options
Once you’re all set, click the Print button (usually printer-shaped).
Refer to this article to know more information about printing from Android devices. Click Here
Lastly, try printing using HP smart app and check if it helps.
Refer to this article to know more information about using HP smart app. Click Here
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
05-17-2021 10:24 AM
Hi@zageng,
Request you to follow the below troubleshooting steps.
Try with iPhone HP Printers - HP Easy Start Software Installation
And android HP Smart app
For more information https://www8.hp.com/us/en/printers/mobility/overview.html