someone has accessed my printer!

[catb1]

I have turned off eprint and web services on my printer. Someone has been able to access my printer and is sending things to my printer. Help!

[Dragon-Fur]

@catb1

If the printer is still on the network, you might want to change your network password.

"Network" password is the password you use (for example) to log into (and connect to) your Wireless or Wired network.

There is a lot of discussion on the 'net about whether or not you want to "broadcast" the SSID of your network.  Personal decision, in my opinion.  

If the "someone" has your printer's email address, change it in your HP Connected account.  (Click Flag to change region.)

If the "someone" is a neighbor who is simply printing his "stuff" on your printer, you can check and see which networks are perhaps able to see you by checking to see who "you can see".

NirSoft has a number of network tools you can download and use to check who / what is on, near, or around your area.  "Seeing" is not fixing, of course; "seeing" what is going on might help you decide what you need to do to fix the breach.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[catb1]

thank you for the suggestions.

1I changed the network password but that didn't work.

2) When I log in to HP connect, it doesnt show any printers so there is no email address to change.

3) I'm hesitant to download software from a developer I don't know nor have any experience with.

[Dragon-Fur]

@catb1

Understood.  I share the same inborn reticence about downloading tools from "unknown" sources.  Regardless, I mis-spoke; the tools (from Nirsoft) are all likely for Windows.  No doubt there are Mac OS tools for checking who / what is on your network.

Right - having stopped Web Services, the printer(s) are no longer listed in HP Connected.  Duh.  Sorry.  Know that when you do go back to re-add your printer(s) to HP Connected (after having started Web Services), you will likely have to select a new (slightly different) custom email address.  (Add a "2" or a single character to change the name, for example.)  As well, be sure you do select to only "allow" listed email address to submit jobs to the ePrint; this used to be called "Allowed Senders" list.

The prints are coming from "somewhere"; if not from the Internet / network, then (in spite of your care), you might have allowed someone or something "inside" the perimeter.   You might guess the source by examining the "things" that are being sent to the printer.  For example: threats, spam, odd documents with instructions to "unsubscribe" to stop the printing, is some sort of invasive malware or other Buggy bits.  Seems like there was a time that Mac was not susceptible to "bugs" - those days may be in the past.  ??  Something in your email?  Some odd subscription to an online store?

You could (as an extreme measure) reset the print system.  I don't speak Mac; recently I think I remember that doing so is not always a recommended course of action (I don't remember "why").  At the least, I would guess you have to reinstall the printer software as a consequence of the print system reset.

If I think of anything actually useful, I will post back.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[catb1]

what I've just discovered is that what is being printed on my printer is the result of an very online hack. 'Guerilla marketing' from printadvertising.com. Sigh.