the bar that comes out to stop your printed copies from falling will not open up

[Bgreenberg727]

I have a 4650 Office Jet printer and till recently the bar/slot that comes out for printed copies to come out on opened fine, but now it will not come out and the paper is falling on the ground. How do I open it?

[Raj1788]

@Bgreenberg727

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0... for Updating or Upgrading Printer Firmware.

Restart the printer.

Keep me posted, how it goes!

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