the power button does not shut off the printer. a bright white light is on all night in my bedroom

[severncrew]

White light for the power button stays on at all times. Does not shut power off. Printer is in my bedroom, so the light is a problem. 

[Flower_Bud]

@severncrew

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not turn off,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Was it working fine earlier?

Were there any hardware/software changes?

Let's try these steps to resolve the issue: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight (This is important) and then plug back the power cord to the printer.to a wall outlet without any surge protector or an extension cord
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, please contact our phone support: 

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.