told to select install but no button available

[Marksandie]

I am trying to install a drive HP Photosmart Wireless C4780  printer following upgrading my computer to windows 8.1.  I downloaded the  software following a prompt form the HP help cebter.  The set up screen says "Select Install to begin installing your new HP device" but the only button available to click is the Exit button. There is no Install button on the screen. The Exit button has an underline under the x .  I dont know what to do and any assistance would be appreciated. 

Thanks 

Mark 

[ShlomiL]

Hi Mark,

Is this the file used to install the printer?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109702-1&cc=us&dlc=en&lc=en...

Such beavior will more likely occour due to a incompatible installation source.

[Marksandie]

Hi i tried the link you sent but when it ran it was in arabic (i beought my computer when I worked in kuwait) so i am not sure if it installed correctly.  How can I change to english 

[ShlomiL · Accepted solution]

Hi,
From the Control Panel click on Clock, Language, and Region and then click on Region.
Click the Administrative tab, then click the Change System Locale button and select English, be sure to confirm and restart your PC as required.

Now launch the installation above which should appear in English.

Be sure not to use any other installation as the link above contain the Windows 8/8.1 software.

Please let me know of any problem,

Shlomi

[Marksandie]

thanks all working now

regards 

Mark

[lou17]

Hi I have exactly the same issue. I bought the printer in Japan and am using a loptop from australia. I have tried doing what was mentioned earlier but my settings was already in english. The install icon is still missing when I try and run the CD. Any help would be appreciated!

Thanks

Lou

[bluFire]

The instructions at this page worked for me: https://timscyclingblog.wordpress.com/2011/12/03/windows-8-hp-printer-no-install-option-troubleshoot...