trying to analyze why my HP laserjet 2300d quit printing at mid day.

[hfischermn]

The printer worked fine for half the day and then no longer would print documents sent to it.I When I first became aware of it there were three documents waiting to print. It than showed the printer was offline. I removed the printer in "Devices & Printers" and then reinstalled it and made no difference. I pinged it ip address and it timed out immediately. I replaced the ethernet cable to the printer.I printed out the JetDirect configuration page and it shows the tpc/ip status is READY and I/O card is READY. The only questionable was an item I'm not familiar with IPS/SPX Status:   29. Under that it showed UNABLE TO SENSE NET NUMBER. Using the browser I was unable to get into the print server but I've not tried that for several years so I can't be sure thats a printer problem. Is it possible I need to replace the JetDirect part in the printer.I also shut off the printer- then unplugged it and turned the switch on. I waited a bit and reconnected the power turned it on and no change. That was the last thing I did before coming here for advice. I don't mind tracking down a replacement Jetdirect unit but I want to be certain that is the problem. It is a networked printer that has been on the network for may years and has always performed well.

[davidzuts]

First thing you need to do is turn the power off, remove the network card and turn the power back on. Now go to the reports menu on the printer and print the config page which should give you one page. If it does, turn the printer off and put the network card back in the printer. Now turn on the printer and again when it comes to ready, go to the reports menu and print and config report again. You should now get 2 pages. On the second page will be the ip settings of the printer. You will see an ip address like 192.168.1.23. Go to any computer and type the address in the internet web browser and see if the web page comes up. Now check the print driver on the computer and make sure the ip address matches the port in the driver. Sometimes the card resets itself to dhcp or bootp and finds a new address. If the addresses are the same and you can still not print then look for instructions on the forum for baking the network card. It is a procedure that has worked for many who have the 615N network card which was the standard card in your printer.

[hfischermn]

Thank you for the advice. I did the steps mentioned and the configuration page looked great. IP addresses stayed the way they should. The only change was the ipx/spx status now reported the node name. I also tried to reach it with a browser without success. Still unable to print anything from the pc. I will try to find what I am able about the baking. I also saw on ebay a used matching jetdirect card for $20. Probably try that option as well.

Again thank you for taking the time to help out. 

Hank Fischer

[davidzuts]

Do you have a green link light that is on, on the jetdirect card.

[hfischermn]

The Green light is on. I believe it was on previously as well. One added bit of information that I don't know if its meaningful. Two days ago I replaced my router with a new one. The printer had been operating attached to the new router for a day and a half when the disruption occurred. One other anomaly: I did a scan with to different network scanners.There are four printer currently attached to the network and the other three are working. However the network scan only shows 1 connected printer: this one which is not working. I scanned with two different network scanners and the results are identical only the ip address for the laserjet 2300 visible. I've just done a number of things with the network adapter and homegroup sharing. I have to restart the pc to check out if any thing changed.

[davidzuts · Accepted solution]

You need to do us all a favor. First go to a computer and go to a dos prompt and type ipconfig which will give you the ip address of the computer. Now run a config page from the printer and compare the ip addresses. The first three sets of numbers such as 192.168.1 have to be the same on the printer and the computer. Only the fourth digits will be different. If this is not the case, then you need to do a cold reset on the printer by turning it off and then turn on while holding the green button until all 3 lights come on and then release and scroll to cold reset and hit the green button.  When the printer comes to ready wait about 2 minutes and then run the config page. The printer will find an address using dhcp or bootp that is in the same frame as the computer. Type that address into your web browser and then go to network settings and assign whatever 4th digits you want and change the method to manual. You then need to change the port settings in the driver for all computers using the printer so the new ip address is reflected.

[hfischermn]

Thank you. Thank you. I did as you suggested and dhcp gave it a new address. I never did get into the printer via the browser but after removing and readding the printer and dinging with the ports it finally popped and I am now printing on the laserjet. I think a major contributor to the problem was the installation of the new router which than gave everything a new address. The laserjet unfortunately was using a fixed address which was outside the newly installed address spec.

Again thank you for giving this you time and attention. It solved a very frustrating problem for me. All this to keep an 18 year old printer chugging along.

Regards,

Hank Fischer