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‎08-29-2017 09:32 AM

HP Recommended
Product: HP laserjet 1012
Operating System: Microsoft Windows 7 (32-bit)

I am unable to install my laserjet 1012 on a windows 7 laptop (not sure if 32 or 64 bit).  Under Driver Software Installation I get message that Device driver software was not successfully installed. Get Red X next to Generic IEEE 1284.4 printing support. Green check next to other two indicating ready to use.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2017 10:40 AM

HP Recommended

Hi,

I afraid the printer is incompatible and not supported on Windows 7, therefore you experience issues as there are no drivers available.

 

You may find the chart below as a reference, search for 1012:

https://support.hp.com/rs-en/document/c03737332

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎08-29-2017 10:40 AM

HP Recommended

Hi,

I afraid the printer is incompatible and not supported on Windows 7, therefore you experience issues as there are no drivers available.

 

You may find the chart below as a reference, search for 1012:

https://support.hp.com/rs-en/document/c03737332

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎09-02-2017 12:27 PM

HP Recommended

Everything is correct if there are no drivers available for the windows it might be end of life for the printer.

Maybe yoy can try to install a nother driver like 1018,1020 and rename theprinter after installation.This might work but don,t put hope on it.

Good luck.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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