when fax transmission comes in, fax not picking up automatically

[Janet68]

Fax machine not automatically answering when call comes in.   Have not had problem in past, but not it is not excepting fax calls.   Can anyone give me some advice on what to do to resolve the problem.  Greatly appreciated

[Raj1788]

@Janet68

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Check fax receiving settings

Confirm the following fax settings to help identify issues when faxes are not received. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Turn Auto Answer on: If this feature is not enabled, you must manually answer incoming fax calls.

• Set the number of rings to answer incoming faxes: If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.

• Adjust the answering machine message length and clarity: To ensure the printer can detect fax tones, shorten the answering machine greeting message to 10 seconds or less, make sure there is no background noise, and leave 5 seconds of silence at the end.

• Set the ring type: Use the All Rings setting for a dedicated fax line, or select Distinctive Ring if you set up a special ring pattern for the fax line.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Click on this link: https://support.hp.com/us-en/product/hp-laserjet-pro-m1212nf-multifunction-printer-series/3965847/do... for your reference.

Keep me posted, how it goes!

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