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‎12-05-2018 02:41 AM

HP Recommended
Product: Mac Book PRO
Operating System: macOS 10.14 Mojave

Good afternoon, gentlemen. I have a printer brand LJ MFP M132fw. I use the printer in the office. Connect to the printer via Wi-Fi. When you turn on the printer connects to the WiFi network and the first 10 minutes works well, prints documents through the network. However, after about 10 minutes, the"! " icon appears on the printer icon.". Further, the printer does not receive commands from the computer to print and does not print documents. Restarting the printer again solves the problem for 10 minutes and then the situation repeats again. There are no exceptions.

1 REPLY 1

‎12-06-2018 07:24 AM

HP Recommended

@DmitriyKHAN

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

What's the make and model of your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test.

Senan6806


I am an HP Employee

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