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‎03-18-2020 04:02 PM - edited ‎03-18-2020 04:05 PM

HP Recommended
Product: HP Laserjet Pro MFP M26nw
Operating System: Microsoft Windows 10 (64-bit)

Probably not an uncommon issue. Printer was working fine wirelessly with computer, had a WiFi change in the home and now the printer is seen as "Offline". I uninstalled and reinstalled the driver, still no luck. Additional info, got the following message - "Your printer has experienced an unexpected configuration problem. 0x80070709

3 REPLIES 3

‎03-18-2020 04:26 PM

HP Recommended

Since you have a new router/WiFi, everything is going to be different as far as connection setup is concerned, as you've noticed.

You'll have to do a new, fresh setup to your new WiFi.

Here's a good couple of links that can walk you through getting it setup on your new network:

https://www.youtube.com/watch?v=t-kiWyiXjc4

https://support.hp.com/us-en/document/c05211391

https://h30434.www3.hp.com/t5/LaserJet-Printing/cannot-connect-hp-laserjet-pro-m26nw-to-my-wifi/td-p...

 

‎03-18-2020 04:33 PM

HP Recommended

Thank you, I will give these a try. I appreciate the information

‎03-21-2020 08:24 AM

HP Recommended

Checked out the links you supplied, tried the solutions, nothing worked, finally got the printer to work with a direct plugin to the computer. Will try again later, at least I can print from one computer for now. Thanks

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