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‎03-13-2019 07:29 AM

HP Recommended
Product: acer
Operating System: Microsoft Windows XP

The printer gives this message : the anterior door is open or  doesn't exists toner cardrige. The red light is flashing. I checked many times door and toner cardridge and all is OK.

1 REPLY 1

‎03-14-2019 08:17 AM

HP Recommended

@paolonew,

 

Welcome to HP Support Community,

 

Could you provide me with the exact printer model number of the Printer product number? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are you getting this message on the printer control panel or on your PC?

 

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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