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‎11-05-2018 06:14 AM

HP Recommended
Product: Officejeg Pro x576dw MFP
Operating System: Microsoft Windows 7 (64-bit)

We started receiving  amessage that the duplex module needs to be replaced and we purchased and replaced it. After installation I went into the settings and reset the duplex counter, however the message that we need to replace it keeps popping up after every printed page and you can not print additional pages if you do not click "Ok" in agnoledgement that you nee to replace the duplex. I am out of ideas, I have reset the printer, unplugged, restrated, nothing is working. Please help me resolve this. Thanks

1 REPLY 1

‎11-05-2018 01:51 PM

HP Recommended

See the following video from HP:

http://supportvideos.ext.hp.com/detail/video/5554778317001/removing-and-replacing-the-duplex-module-...

 

At about 1:25 the video describes how to access the system configuration menu to reset the counter.

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