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HP Recommended

We have 2 HDX7000 systems in 2 different rooms. Everything works fine when we call to other location, but one location is strange. 1 system cannot see the far side, but when we call from system 2, we can see the far side.

 

I\We have no idea what is going wrong.

 

 

2 REPLIES 2
HP Recommended

Hello Jeroen,

welcome to the Polycom Community.

 

There are multiple topics covering the same issue within this community already that can be found via the community search => here <=.

The community's Video FAQ contains this post here:

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Plese make sure firewall ports are open. in security mode AES encryption is When available and diffserv value is set to 34 for audio/video and data.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.