4.1.0_00.180034 not updating via Lens

[nlev]

Is anyone else seeing issues with Lens deploying the new PolyOS update 4.1.0_00.180034? Our x30 and x50 units are showing "Up to date" in Lens even though they are not on the latest version. Screenshot attached:

[Meghana_10]

Hello nlev, welcome to the HP Poly community.
Could you please try a few trouble shooting steps and let me know if it helps?
1. Could you please restart the device and connect it once again to the PC and check for the firmware update on the Poly Lens application?
2. Could you please uninstall the Poly Lens application and reinstall the application again and check for the firmware update on the application?
3. Kindly uninstall the Poly Lens application restart the PC and install the Plantronics Hub application and connect the device and check for the firmware update. 

Regards,
Meghana
 

[nlev]

Unfortunately these troubleshooting steps don't apply in this situation since it's related to the Poly X30 and X50 type devices. They are not used with a PC and there is no Poly Lens application to manage.

[Meghana_10 · Accepted solution]

I am extremely sorry for the trouble you went through.
Please follow the bellow mentioned steps.
Enter the IP address of the device in a web browser to open the System Web Interface.

1. Go to General Settings > Device Management.
2. Select Check for Updates.
3. The system will find a software version for the device. 
4. Select Update All.
   If it doesn't resolve the issue, please contact our technical support team at 800-985-9815 for further and better assistance. 
   
   Regards,
   Meghana

[nlev]

The devices all appear to be updated now. It looks like the problem resolved itself.

[Meghana_10]

Thank you so much for the update.
We were happy to help you.

Regards,
Meghana 

[nlev]

It looks like a related issue has now returned. Now Lens is showing 4.1.0.382263 as latest available again which is a downgrade.

[nlev]

Looks like it's fixed again. The correct 4.1.0_00.180034 version is showing up again in Lens.