Band width of the trial Polycom Real Presence Desktop

[Anonymous]

Hi there,

I just installed the Trial Version for Polycom Real Presence Desktop. I connected a VC System with another Office from our Company but the quality wasn’t very good. I saw the band width was never over 512 kbps, maybe that’s reason of the bad quality. Is 512kbps a standard for the trial? Is it possible with this trial to have a band with over 512kbps?

Thanks for answer.

[Anonymous]

Hi,

A few question to understand the calling scenario.

Was your laptop/pc using a wired/Ethernet connection or wireless.

If wireless have you tried a wired connection.

Do you have enough bandwidth?

Have you tried calling another video endpoint to rule out that it is your site.

Feel free to contact me if you need for information or details for a manned video helpdek to perform a test call.

Interlink Vision are a Polycom certified video and infrastructure partner and reseller and would be more than happy to help.

Irfan@interlinkvision.com

[Anonymous]

 I saw the band width was never over 512 kbps

 The RPD is capable of call speeds up to 2 meg.

If, in your case, the call speed is set to 512, you can change this setting on the corresponding configuration page.

Also doublecheck, that the far site can do calls > 512 kb/sec.

If possible, attach a screenshot of your media statistics page (taken during the call)  to this thread.