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HP Recommended

All of our CMAD clients are hanging on the "intiailzing call stack" error durning log in. See attached JPG

This happens when trying to login with a CMA local account or a netowrk account.

We have tried rebooting the CMA and that did not fix the problem.

CMAD Version: 5.2.4.29384

CMA: 6.2.1er8

We have no idea where to look

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Me too...

 

CMA Server 5.5

CMAD - 5.2.5

View solution in original post

7 REPLIES 7
HP Recommended
HP Recommended

Hello all,

welcome to the Polycom Community.

Please be aware that Polycom is working on this issue.

 

Please post your exact CMA and CMAD Versions.

 

For issue tracking please report this via your Polycom reseller or Polycom support.

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Me too...

 

CMA Server 5.5

CMAD - 5.2.5

HP Recommended

We are also facing this issue from today morning.

 

My CMA Server Version is 6.2.1

And My CMAD Version is  5.2.5.35726

 

if i change my system date to 6 may, i am able to loging using local cma user but not with domain user.

HP Recommended

Real Presence Desktop works.....

HP Recommended

We are also facing this issue from yesterday.

 

My CMA Server Version is 6.2.3.0

And My CMAD Version is  5.2.5.35726

 

And for the unclear reasons of interface of CMAD and the described mistake began to appear only at CMAD start in a mode of compatibility with Win98 (on WinXP) and at refusal of the registration data kept from the old version (on Win7). At start by default the CMAD interface doesn't appear, despite processes present at memory.

HP Recommended

Hello all,

welcome to the Polycom Community.

The issue has been identified and a fix can be provided via your Polycom reseller or Polycom support only.

 

This involves a signed disclaimer as direct access to the underlying Windows Server is required and a file that must be installed on the CMA server.

 

Please raise this directly via your Polycom reseller and / or Polycom support.

 

A workaround if above is not possible would be utilizing CMAD 5.1 or RPD.

I will close this post as a solution will be provided via the official support channels.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.