Display Flashing

[monticellog]

Has anyone else seen a recent issue of the display flashing? we have a mix of units (Studio G62, G7500, X52 Bars) all showing the same symptoms. Client shares content and screens will begin to flash before eventually backing out. These systems have been running for months with no physical changes to the setup. In the case of rooms with multiple monitors the monitors will randomly swap.

All rooms are running a teams native setup with versions 1449/1.0.96.20250302 & 1449/1.096.2025031102

[Meghana_10]

Hello @monticellog Welcome to the Poly HP Support Community. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!

[SteffenBaierUK]

Hello @monticellog ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use. 

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post, but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

As already suggested, please contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

[monticellog]

Poly Software versions running are currently 4.4.2-434042 & 4.4.3-438012