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‎07-10-2024 11:07 PM

HP Recommended
Product: Poly E60

Hi Poly community.

Our customer has just purchased several MTRoW with Poly E60 cameras.

The camera has started displaying an error message: "Camera Configuration Error: Refer to the full user guide" on the video output. This error message appears when in a meeting (seen by the far-end) or when viewing the camera preview from Teams > Settings. The device manager shows the device working fine. Poly Lens shows it as fine. Teams Admin Center shows it connected fine.

Power cycle the camera and the error goes, but intermittently returns.
I've read the user guide and am not sure what this is referring to - any ideas?

Paul

Tags (1)
1 REPLY 1

‎07-10-2024 11:33 PM

HP Recommended

Hello @PaulHargrove ,

 

welcome back to the HP Poly community. What software version is the E60 running?

 

1.0.4.2 was released so ensure this is the build it is running.

 

As a next step, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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