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‎08-21-2012 07:30 AM

HP Recommended

Anyone come across this on and HDX 8000

EC08: Video DSP memory test failed 

11 REPLIES 11

‎08-21-2012 07:50 AM

HP Recommended

Hello cdonz,

welcome to the Polycom Community.

What Software Version are you running on this HDX and has this only occured since you upgraded the Software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-21-2012 08:03 AM

HP Recommended

3.0.4 - 20259.  was updated 3 months ago

Was this reply helpful? Yes No

‎08-21-2012 09:05 AM

HP Recommended

Hello cdonz,

 

you have not really answered my questions.

 

Does this always appear on bootup or is this a one off event?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-21-2012 09:37 AM

HP Recommended

it is on boot  . if you hit the hangup button,  it goes by the error then crashes. 

continiuos loop never getting to the home screen


 

Was this reply helpful? Yes No

‎08-21-2012 09:39 AM

HP Recommended

Hi,

 

I would recommend to work with your Polycom reseller to bring this to the attention of our support team.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-21-2012 10:10 AM

HP Recommended

thanks

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‎03-25-2013 04:48 AM

HP Recommended

Hi Polycom Team ,

 

We are getting the error in Our OTX 300 Telepresence Setup. Our Centre codec is getting restarted again and again. 

 

we are getting the below error in the screen.

 

EC08:Video DSP Memory Test failed.

 

we like to the Root cause of this issue.

Regards,

 

Ashokkumar

8003897780

 

 

Was this reply helpful? Yes No

‎03-25-2013 05:05 AM

HP Recommended

Hello Ashokkumar,

welcome to the Polycom Community.

The same answer is still applicable that had already been provided.

 

I would recommend to work with your Polycom reseller to bring this to the attention of our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-25-2013 07:00 AM

HP Recommended

Hi Steffen Baier,

 

Thanks for the revert. 

 

I am already in followup with polycom to resolve the issue as the Entire setup is down in my site (new setup).

 

I am asking the information  here to know what the technical things beyond this issues. It would be grateful, if share the technical information ,which elevates my knowledge about polycom products to next level.

 

Regards,

Ashokkumar 

 

Was this reply helpful? Yes No
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