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- [FAQ] What basic network data is send and received by a Real...

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12-12-2017 10:45 AM
Booting or connecting a Polycom RealPresence Group Series to a network switch initiates certain network Protocol’s
NOTE: The below has been tested with a GroupSeries running Software 6.1.2
INITIAL BOOT PROCESS
A Polycom Group Series as a factory default does not support LLDP and this needs to be enabeld via Admin Settings => Network => LAN Properties => Enable LLDP
Initially the GroupSeries sends a => DHCP Discover <=
Within this DHCP Discover message the GroupSeries uses various Sub-Options
- Option 12 Host Name
This can be changed via Admin Settings => Network => LAN Properties => Host Name - Option 55 is actually a List of Sub Options
- Option 60 Identifies the Vendor Class Identifier
The GroupSeries can then receive one or multiple DHCP Offers:
NOTE: The Offer does not mandatorily need to contain all requested options!
The GroupSeries would then Request the IP Address and everything else:
And the Server would ACKNOWLEDGE this exchange
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN