GC 8 Getting sync failed

Granteq · ‎10-03-2023

I am getting sync failed issue multiple time when its connected to room pc

SteffenBaierUK · ‎10-03-2023

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

I am not even sure what error you are trying to describe so maybe attach a photo.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Babs_001 · ‎10-05-2023

We are having this same issue with our HP mini-pc's Teams rooms. Seems to happen before or after meetings, possibly when the app checks in? We are on the Agent version 5.23.27101.0 and MS Teams Meeting app version 4.18.35.0. The only resolution we have at this point is to restart from the MS Teams Pro site or a hard boot in the room.

SteffenBaierUK · ‎10-05-2023

Hello @Babs_001 and @Granteq ,

welcome to the HP Poly community.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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