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HP Recommended

Hello Community,

 

We have issue on a Group series 700 which is not showing the recent calls and call history.

 

Under Recent Calls settings, Enable Recent Calls was checked but its not showing the recent calls on the call history.

 

How to resolve this issue?

 

 

 

 

3 REPLIES 3
HP Recommended

Hello Ace de Ocampo,

welcome back to the Polycom Community.

 

Did you ever fix some of your older posts => here <= as they are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

For your new question it is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

It also helps to tell us if this ever worked or if this a new issue on a prior working GroupSeries?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

The Group series software version is 4.0.2-40451. Is there a bug related to our issue wit this version?

 

Can we upgrade the version to latest 6.1 directly?

 

Please advise. 

 

Thanks,

Ace

HP Recommended

Hello Ace de Ocampo,

again you did not answer all the questions.

 

  • Did this ever work?
    YES OR NO
  • IF yes can you remember what you did prior to it stopping?

In addition you are on a completely unsupported build and should be at least on 4.3.2 which you can find => here <=

 

You can upgrade to the latest 6.1.0 if you have a valid service contract and/or the license code.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.