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HP Recommended

Hi,

 

We have HDX 7000. Some time when we dial out, the other end says both audio / video not audible/visible. Even if they dial in also the same issue.

 

With our branches, when we dial out - then the same issue. But when we connect from branches it is working fine.

 

Is there any setting issue? Our firewall is not blocking anything. Even if I by-pass the firewall, the same issue arising.

 

Please help!

3 REPLIES 3
HP Recommended

Hello Murali,

welcome to the Polycom Community.

You should try some of the test sites listed => here <=

 

No Video / Audio issues are most of the times either firewall related or port mapping.

 

You will require a spanned port or a switch and start wireshark and monitor your network traffic and signaling.

 

Your Polycom reseller should be able to help you troubleshooting this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello

"Even if I by-pass the firewall, the same issue arising."

yes because the problem come from the firewall on the other end (not from your side)

that's why even if you bypass your firewall nothing change.

 

(if the problem came from your firewall, you did not see far end audio and video)

 

My 2 cents 

Spoiler
 
HP Recommended

Under Network>IP Network>Firewall, is the Fixed Ports check box selected on one of your systems and not on the others? I'm thinking we are having a similar issues and this is the case for us. However I have not set all the system to be alike at this time. We are in the process of elimination and are looking at that setting currently.

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.