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HP Recommended

Dear support team,

 

we acquired a used HDX 9000 System (DATE OF MFR 20131220), which won't power up.

We pressed the front button and the remote power, but LED is always off, and screens remain blue.

 

Does the unit need to be connected to other hardware to be switched on?

 

TIA,

Bernd

6 REPLIES 6
HP Recommended

Hello Bernd,

welcome to the Polycom Community.

 

Could the unit have been faulty already ? Who sold you this?

 

Have you got a serial so we can lookup the history?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

thank you for the prompt feedback!

 

Indeed i think the unit is faulty. But as I've never seen it working, I'm not sure, if it's a problem of missing external connections. Thus my question "Does the unit need to be connected to other hardware to be switched on?" As the power LED stays dark, when power button is pressed and the unit is only connected to the power line.

 

Serial is A05993

 

Best regards,

Bernd

HP Recommended

Hello Bernd,

The Unit itself should work without a camera or a screen and should power up.

 

The serial usually starts with 82 and has 12 or 14 digits.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

thank you for your feedback and sorry for the pause in communication. Busy times ...

 

Rechecked the serial: 8209460A5993P1

 

I'm not shure if its worth getting the unit repaired. Is there a repair-service in Germany I can talk to, to get an idea how much that could cost? Happening nothing at all, after switching on, it might be a faulty power supply.

 

Best regards,

Bernd

HP Recommended

Hello Bernd,


This unit was already an RMA due not booting up back in 21/01/2014

 

Not sure how you got this but unfortunately you purchased a dead unit of unknown background.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Too bad.

But thank you anyway Steffen.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.