Solved: HDX7000/HDX8000 with Lync 2013 - HP Support Community

Anonymous · ‎08-12-2013

Hi,

We recently updated our HDX devices with the firmware that was recently released to enable them to register with our Lync 2013 environment.

The account registers successfully with Lync and I can see the accounts presence, but video calls fail with the error "Video was not accepted".

Our AES settings are set to "When available" and we also have the RTV key installed.

Unfortunately there is no documentation for Polycom and Lync 2013 as of yet, so we have followed the Lync 2010 docs.

Does anybody have any ideas?

Thanks.

Anonymous · ‎08-13-2013

Ok, so no H.264 support without the RTV key.

We'll see if we can purchase a key. I'm sure thie will work once it is installed.

View solution in original post

Anonymous · ‎08-12-2013

What is the system your are tiring to make a connection to. Also are they also on the same Lync 2013 server or gatekeeper if you have one?

Anonymous · ‎08-13-2013

We are trying to integrate an HDX7000 with Lync 2013.

The HDX7000 can successfully register with Lync. We can see the account's presence and make audio calls, but video calls fail both ways. The error in Lync is "Video was not accepted".

It turns out we do not have RTV. I just found this:

Microsoft Lync 2013 does not support H.263 (previously available in Microsoft Lync 2010) for the following HDX systems:

HDX 9006

HDX 8000 HD (Hardware Version B)

HDX 7000 HD (Hardware Versions C and D)

HDX 4500 HD

HDX 4000 HD (Hardware Version C)

Calls made in the Microsoft Lync 2013 environment without RTV keys might receive audio only.

Thanks.

Anonymous · ‎08-13-2013

Ok, so no H.264 support without the RTV key.

We'll see if we can purchase a key. I'm sure thie will work once it is installed.

SteffenBaierUK · ‎08-13-2013

Hello LS,

welcome to the Polycom Community.

Did you original post not state that you have a Key installed?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎08-13-2013

Hi Steffen,

Yes, but I do not manage our Polycom devices. It was later confirmed that the RTV key has not been installed.

I will post back when/if a key is purchased.

Thanks

Anonymous · ‎01-23-2014

Hi team,

I am facing same issue, not getting Video while establishing Video Call Beteween HDX8000 & Lync Client.

Its connected only on Audio.

Gone through MS Lync2010 and HDX Configuration, seems to be OK.

In one of another site Video Call is through between HDX8000 and Lync Client (MS-2010) without RTV License.

Regards,

Jignesh P.

HDX7000/HDX8000 with Lync 2013

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