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HP Recommended

my HDX8000 always reset.after it check PCI, Mermory, Audio...it resets again and check and reset.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello parkjipham,

welcome to the Polycom Community.

As posted already please supply your Software Version of the HDX and not the Part Number.

 

If you are unable to do so please liaise with your Polycom reseller to contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

what is current software version of your HDX system??

HP Recommended

An often case is damaged or incorrectly connected cable, mostly the mic one.

Try to disconnect all cables leaving only power and monitor. If HDX will boot reconnect cables one by one, if not the unit has to be repaired.

 

Hope this could help.

HP Recommended

it is HDX8000, S/N: 2201-27951-002,

Please help me, thank you so much

HP Recommended

Hello parkjipham,

welcome to the Polycom Community.

As posted already please supply your Software Version of the HDX and not the Part Number.

 

If you are unable to do so please liaise with your Polycom reseller to contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Software Version of the HDX is 2.5.0.6_1-3960.what can i do ?

HP Recommended

Hello parkjipham,

 

the latest 2.6.x Software for you HDX can be found on the HDX Support page => here <= and it would be a good start to upgrade this.

 

I am not sure if you are entitled to upgrade to the latest 3.x.x software but you can check your serial number (starting with 82) on this page => here <= under the Licensing & Product Registration section.

 

If all fails please liaise with your Polycom reseller to bring this to the attention of Polycom support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.