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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

When we enable skype mode on our group series 500(latest firmware on device) we only see the other people connected to the call. We are also unable to change the PIP layout. When we reboot the unit the camera briefly displays on screen for a moment and then goes away. Has anyone else encountered this issue?

2 REPLIES 2
HP Recommended

Hello Crbrown3.

 

welcome back to the Polycom community.

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Are you using this with a Real Presence Touch?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Have a look at the checkbox "Automatic Self View Control" under Admin Settings > General Setings > System Settings > Call Settings and change the state. Might solve your problem.

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