• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Good morning all,

 

My organization recently upgraded our codec to the HDX8000.

 

We are trying to play a DVD  through a blu ray player through the codec as content.  However we're only getting audio and no video.

 

Does anyone any suggestions as to what might be the problem?

1 REPLY 1
HP Recommended

Anytime a question is asked about something not working it is imperative certain information be provided:

 

Software version being used.

 

Did it work with previous software and stop working.  What was that version.

 

How is it connected to the codec (which ports and what is the cabling to that port).

 

How is the device connected configured (if configutable).

 

Is there any differences between in-call and out-of-call actions.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.