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‎10-30-2025 06:09 AM

HP Recommended

One of our Poly IP Ceiling Microphones (paired with a G7500) has stopped functioning.

 

After troubleshooting, it has become clear that the issue lies with the mini-xlr cable that connects the microphone to the array. However, as this cable is a 6 pin mini xlr, finding a replacement has proved troublesome, as no retailers sell them individually.

 

I was hoping to reach out to HP directly to purchase a replacement, but have been redirected here as a direct support line is not available.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2025 06:25 AM

HP Recommended

Hello ,

 

Welcome to the HP Poly community.

 

The support number for UK is (0)800 41 00 14

 

If no other volunteers reply, I suggest you contact our Support organization in the UK. Details are also in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎10-30-2025 06:25 AM

HP Recommended

Hello ,

 

Welcome to the HP Poly community.

 

The support number for UK is (0)800 41 00 14

 

If no other volunteers reply, I suggest you contact our Support organization in the UK. Details are also in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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