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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-25-2023 07:57 AM - edited ‎08-25-2023 08:06 AM

HP Recommended
Product: Poly X30

When trying to provision a poly x30 i get this error in poly lens

 

There was an error loading the data: [GraphQL] Accessor 'auth0|642c4299a18a34c1049f345b' requires the 'set:device:config' permission on resource '00e0db55584c' of type 'Device'

 

teams software version 1449/1.0.96.2023031201

poly software version 4.0.2-384012

Tags (1)
3 REPLIES 3

‎08-25-2023 08:11 AM

HP Recommended

Hi..

 

Just a quick question.

How is the endpoint provisioned to Poly Lens?

By Provisioning server og Pin/QR?

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
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‎08-25-2023 08:44 AM

HP Recommended

hi

 

Tried pin to start with but it didnt seem to work properly so ive put in the provisioning server manually.

 

 

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‎08-25-2023 01:00 PM

HP Recommended

Hello @buckrogers999 ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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