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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎09-06-2023 04:10 AM

HP Recommended
Product: Codec AV Bar Controllers TC8

Hi,

I have problem in Poly TC8 during the firmware upgrade process from G7500 TC8 made restart and never boot up stuck on Poly logo on the screen I tried to make hard reset with the same issue please try to help on this.

9 REPLIES 9

‎09-06-2023 04:16 AM

HP Recommended

Hello @Mahmoud5454 ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2023 05:00 AM

HP Recommended

Hello Steffen,

Thanks for fast reply, Please provide the support organization in my region to contact them.

Was this reply helpful? Yes No

‎09-06-2023 05:31 AM

HP Recommended

Hello @Mahmoud5454 

 

https://support.hp.com/us-en/poly

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-15-2023 02:26 PM

HP Recommended

Hi Mahmoud, did you find a solution for this problem?

I upgraded out G7500 from software version 3.7, to 4.1 without a problem. Once we finally got the tablet paired with the G7500 and performed the software upgrade... it attempted to reboot the unit (at 98%) and then got stuck on a blank screen after 2 hours.


After POE recovery the TC8 booted up, but was stuck on the Poly Logo.... our warranty lapsed for the unit due to a bankrupt vendor registering the device before installing it on site.

How were you able to resolve the issue? did you? RMA is out of the question, there must me a solution.

I started my own thread here.

Was this reply helpful? Yes No

‎09-15-2023 02:34 PM

HP Recommended

Hi JD,

The warranty for tc8 not activate,I'm working to activate it to can create a support ticket for RMA.

Was this reply helpful? Yes No

‎09-15-2023 03:47 PM

HP Recommended

We are the same, trying to work out the cost of the coverage on the G7500+TC8 -vs- a $500 ebay replacement TC8. I will let you know if we find a solution (not hopeful).

Was this reply helpful? Yes No

‎09-29-2023 10:55 AM

HP Recommended

Hello @JD222226544 ,

 

welcome to the HP Poly community.

 

Please check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-29-2023 10:55 AM

HP Recommended

Hello @JD222226544 @,

 

welcome to the HP Poly community.

 

Please check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-29-2023 10:58 AM

HP Recommended

Hello all,

 

welcome to the HP Poly community.

 

Please check >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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