• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎11-28-2023 08:32 AM

HP Recommended
Product: X50 with TC8

hello, I’m trying to implement a X50 with TC8 solution to a conference room, before updating to 4.1.0 I upgraded to 3.11.0. but when i try to log in with the provided teams rooms account it says that the devices couldn't be inscribed on intune and to contact my organization support. According to poly this error that prevented the correct inscription to Microsoft endpoints was fixed on version 3.7.0. but it’s still showing. does anyone know why is this happening and how to fix it? as we are trying to avoid having to create a group inside intune to exclude these devices or have to manually enter the SN.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2023 02:36 PM

HP Recommended

Hello @aldoagraz ,

 

welcome to the HP Poly community.

 

A quick community search finds many topics with the same issue. Please check >here< and work with our Partner Microsoft for issues related to their platform.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-28-2023 02:36 PM

HP Recommended

Hello @aldoagraz ,

 

welcome to the HP Poly community.

 

A quick community search finds many topics with the same issue. Please check >here< and work with our Partner Microsoft for issues related to their platform.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.