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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-25-2023 09:41 AM

HP Recommended
Product: G7500
Operating System: Other

Hello,

 

There seems to be a widespread issue with the recent PolyOS 4.1.0 update. The 3.5mm audio output jack on G7500 devices does not work on this update. Can Poly release a quick fix for this issue?

 

Thanks,

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2023 11:19 AM - edited ‎08-25-2023 11:33 AM

HP Recommended

We found the solution!

 

Log into the Web UI of the G7500. Navigate to 'Audio / Video' -> 'Audio' -> scroll down to 'Audio Output' -> under 'Speaker Options' -> select 'Line Out'

 

Previous PolyOS versions did not have this as an option. The only Speaker Options were TV Speakers. So PolyOS 4.1.0 broke that signal path.

View solution in original post

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4 REPLIES 4

‎08-25-2023 11:19 AM - edited ‎08-25-2023 11:33 AM

HP Recommended

We found the solution!

 

Log into the Web UI of the G7500. Navigate to 'Audio / Video' -> 'Audio' -> scroll down to 'Audio Output' -> under 'Speaker Options' -> select 'Line Out'

 

Previous PolyOS versions did not have this as an option. The only Speaker Options were TV Speakers. So PolyOS 4.1.0 broke that signal path.

Tags (2)
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‎08-25-2023 01:04 PM

HP Recommended

Hello @mkeiser ,

 

welcome to the HP Poly community.

 

If any issue is found with the new software I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-28-2023 10:05 PM

HP Recommended

Also had a similar issue.  Line out resolved it.

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‎08-30-2023 07:22 AM

HP Recommended

I have reported this issue previously with 4.1 Beta/DEV as well. There are new selections that become available once you upgrade to the latest firmware on the Poly G7500, Just ensure you go in and change this setting otherwise folks may be asking why the volume is low on the TV!.

 

Thanks 

Dan Petrillo
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