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‎07-06-2026 02:26 AM

HP Recommended

Hi,

I have an issue every time I try to update the Studio X70

gary258_0-1783326263606.png

The update process turns in circle and, as you can see in this screen copy, it is trying to update on the same version that is already installed !

Any one has an idea ?

Regards.

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2026 02:39 AM

HP Recommended

Hello @gary258 ,

 

Our Partner Microsoft will not allow the device to upgrade to PolyOS 4.7.0 until this version is available via their Teams Admin Center.

 

A specific rule is in place for Microsoft Teams providers when trying to update via Lens to a build which has not been certified by our Partner Microsoft.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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7 REPLIES 7

‎07-06-2026 02:35 AM

HP Recommended

Hello @gary258 ,

 

Welcome back to the HP Poly community.

 

A good starting point would be to educate us what Provider you are using? Is this Poly mode, Zoom  or Microsoft Teams or any other Provider?

 

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-06-2026 02:36 AM

HP Recommended

Hello,

We use Microsoft Teams

Thanks.

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‎07-06-2026 02:39 AM

HP Recommended

Hello @gary258 ,

 

Our Partner Microsoft will not allow the device to upgrade to PolyOS 4.7.0 until this version is available via their Teams Admin Center.

 

A specific rule is in place for Microsoft Teams providers when trying to update via Lens to a build which has not been certified by our Partner Microsoft.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
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‎07-06-2026 03:27 AM

HP Recommended

OK,

I understand.

I'try and see what's going on on their side.

Thanks, 

Regards

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‎07-10-2026 06:50 AM

HP Recommended

Good news! 4.7.0 is available in Teams Admin Center now.

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‎07-10-2026 08:02 AM

HP Recommended

The "specific rule" may need to be removed now that 4.7.0 is in Teams Admin Center. After updating via TAC the device "Provisioning Server" is still showing 4.6.2. I hope it doesn't try to downgrade. 

nlev_0-1783692169303.png

 

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‎07-10-2026 09:59 AM

HP Recommended

Hello @nlev ,

 

Welcome back to the HP Poly community.

 

This will be removed. I do not have an ETA for this. As long as you do not have auto-update enabled, it will not downgrade.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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1 person found this reply helpful
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