• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I am struggling to get a Polycom OTX 300 working with 3-screens using TIP when registered with Cisco CUCM. Each Polycom HDX Codec registers fine to CUCM, and if I place a call it connects a single screen to the center HDX codec. The call never uses all three screens?

 

Versions:

CUCM: 11.0.1.20000-2

CTS: CTS3000 1.10.12(11)

OTX: 3.1.5

1 REPLY 1
HP Recommended

According to the Polycom SQA lab:

 

We are running CUCM 10.5.2 / CTS 1.10.13 (5) / OTX 3.1.8. There has to be a configuration issue. Run the telepresence tool again and also compare the secondary codec settings to the primary.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.