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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Polycom PVX crashing in Windows 7

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02-03-2012 02:28 PM
Hello, I recently installed Polycom PVX (Release_all_8_0_16_0003.exe) on a laptop with a brand new copy of Windows 7 (from a company image). The applications runs and I'm able to navigate through the setup wizard, but soon after it begins crashing, especially when opening the settings window. I made it through one video conference before this behavior began. I took a screenshot of the error message I get (attached to this post).
Steps I took to try and resolve the issue:
o Full uninstallation via Windows control panel
o Rebooted the computer
o Installed using "run as administrator"
Unfortunately the program continues to crash. I'm also attaching an analysis I took of the computer, but here's the basics:
o Windows 7 Enterprise 32-bit SP1
o Intel Mobile Core 2 Duo T9600 @ 2.80GHz
o 4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
The only other "unique" aspect of the computer is that is has a self-encrypting drive controlled by Credant.
Many thanks for your help,
Brad Frank

02-08-2012 03:49 AM
Not fully sure about that.
As you can see in the rls notes ( HERE ) it supports MS Vista from version 8.0.4 or newer.
So it should be also possible to run it in vista compatibility mode.
If that´s for any reason not workin´ for you, just should give the m100 telepresence software solution a shot.
You can find the 30-days fully functional trial version HERE.


