• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎09-17-2018 06:00 AM

HP Recommended

Hi,

 

I have activated the multipoint license. when i tried to test it i faced problems. I used mobile app to call the polycom site. all the participants can be seen at the polycom site, but at the remote site cannot see the video.

 

what is the problem?

2 REPLIES 2

‎09-18-2018 12:20 PM

HP Recommended

Does it work point to point?  If so then I would guess that the firewall does not have enough ports open to support MP calls.

Was this reply helpful? Yes No

‎09-18-2018 12:30 PM

HP Recommended
@Polycom_Video_E wrote:

Does it work point to point?  If so then I would guess that the firewall does not have enough ports open to support MP calls.


Thanks for the reply. I would like to know how Can i enable more ports at the firewall to support MP calls? 

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.