Polycom VC disconnection issue

Allwave · ‎08-29-2023

Product Name: Studio X70

Product Line: Poly Video

Product Number: 7Q6H1AA

Failure Description :

Poly for the Poly studio X70 network connectivity issue after restarting the system. The client needs to reconnect the LAN cable from the network switch to get the system up and running after every restart. Further, in the same room, we are not getting the camera control option in the team call

SteffenBaierUK · ‎08-30-2023

Hello @Allwave ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used.

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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