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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

No power to the VSX8000 unit. Light won't come on. Unplugged everyting and plugged it back in, tested the outlet and it has power. Had a power failure over the weekend. 

1 REPLY 1
HP Recommended

Not much that can be done as there are no field replaceable parts inside.  Give Polycom support a call for details on swapping out the unit.  if it is under a current service contract a replacement can be shipped next day.  If there is no contract we can provide replacement pricing options. You will need the VSX serial number handy when you call.

 

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

 

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