Polycom logo freezes at boot up

[Anonymous]

I have a Polycom HDX 7000.  When I turn the polycom system on, it stays frozen on the polycom logo and will not go any further.  It is connected to a 60 Sony Bravia LCD HDTV EX700 1080P. Usually all I would need to do was turn on the television and pick up the Polycom remote to awake the system from sleep mode. When I do, the only thing I get is the Polycom logo in the middle of the screen. I have tried rebooting the system and unplugging the power from it but when I turn it on I still get the same thing.

Any suggestions?

[Anonymous]

Sounds like your system has been hacked.

More information can be found here.

[Anonymous]

May 16, 2013

Polycom

® HDX® Security Update

Frequently Asked Questions

This document provides information regarding security exploitations in Polycom HDX software prior to

version 3.1.1.3, details to understand whether or not your systems are vulnerable, recommended

remediation actions, and availability of additional security information.

Which versions of HDX software are vulnerable?

All HDX versions prior to 3.1.1.3 are vulnerable.

Is this being exploited in the wild (i.e. still an active threat to customers)?

Yes.

How do I know if my HDX system has been attacked?

The HDX system will hang (freeze) while displaying a splash screen and not complete the boot process

that opens the Polycom video application.

If my HDX system is attacked how do I get it fixed?

Customers experiencing this situation should contact Polycom Support at 1-800-POLYCOM. Support will

need remote access to the HDX’s IP address, and will be able to restore the device to operation.

What should I do to prevent my HDX system from being attacked?

Polycom recommends that all customers immediately upgrade to HDX version 3.1.1.3. Polycom has fixed

these issues in HDX version 3.1.1.3, which is no longer vulnerable to this exploit.

What security recommendations does Polycom offer?

Secure video conferencing is a priority for Polycom, and we have security features across our full range

of solutions. All of our solutions - from endpoints to infrastructure – come with features that meet the most

stringent industry standards. When your use of video conferencing systems is consistent with best

practices, these features can ensure your audio, video and data traffic will remain fully secure as they

pass across the network.

For on-going information about security on Polycom products please visit our security information web

site at: www.polycom.com/security which provides best security practice recommendations and also links

to the Security Center where security advisories are posted.

Additionally in keeping with security best practices customers should always do the following:

•

Change the default password

•

Use a password on their video conferencing systems

•

Disable protocols and interfaces that are not used such as telnet

•

If the system is used only when people are in the room Polycom recommends disabling the ‘auto

answer’ functionality – allowing users to manually answer incoming calls and to consider disabling

remote control of the local camera