Real group series 310 webex DTMF

[Anonymous]

Hello all, my name is Sergio Garrido, I have a problem with a group series 310, I´m trying to do a call to a webex sesion, when in the sesion tell me insert the pass, I push in # in remote control but nothings happens.

Can you help me?

Thanks in advance.

[Polycom_Video_E]

The keypad on the remote can be configured for multiple alternatives.  the default is for presets.  You can either reconfigure it or you can use the "# " to bring up the keypad.     You will have a message that Touch Tones are enabled.  You should then be able to send tones to the farend.

[Anonymous]

Hi thanks very much for your quickly response.

We use the # to send the DTMF. I hear the tones, I thinkthat the polycom are sending the tones but maybe the webex listen in another timing or something lke that. I open a tac with webex too to try to resolve this isuue. The Polycom  support tell me that the GS are working fine, I have a test with another MCU and work perfectly.

Thanks again.

[Anonymous]

Look here: https://community.cisco.com/t5/telepresence-and-video/h323-won-t-pass-dtmf-but-sip-will/td-p/2339797. Maybe that's the case...