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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi to all,

I don't know if my question is a dumb question but I'm a newbe with Polycom and I'm not sure....

We have a customer who has an RealPresence Trio Visual+ equipment (they bought to other). He hasn't got any PBX system or any UC server where to register the Polycom equipment... Could the equipment works os this scenario?? I mean, could these devices work in autonomous mode??? That I need is if this equipment needs any SIP server for to work.....

Thanks in advance for all and I'm sorry if it is a very dumb question...

Regards,
David.

3 REPLIES 3
HP Recommended

Hello @DavidB,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual Question the Trio can receive a simple SIP call and does not require a server for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi SteffenBaierUK,
Do you mean, if we haven't a SIP trunk, this device is not able to place calls??? Is it correct??

My customer hasn't got any SIP trunk in his office...

Thanks,

regards,

David.

HP Recommended

Hello @DavidB,

Considering that your reply is still missing the basic information requested by myself the answer is still yes.

 

The Trio can receive a SIP call from any other compatible equipment without registering to a SIP switch.

 

Simply set Settings > Lines > Line 1 > Server 1 > Register > Set to NO

 

This way it can also call another system via an IP or URL


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.